Dropped my car off at 5PM due to my steering wheel shaking while driving. Planned to leave it overnight to be looked at in the morning. By 5:22, my phone rang advising me I had one tire completely worn on the inside. I wasn’t charged for to put the car on the rack for inspection. Beach Blvd has very friendly service and a nice clean location. This is the second time dealing them and will continue to do so as long as this poor car lasts.
— Andrea D., Jacksonville , FL
I have been talking all my vehicles to Tuffy shortly after Ben became the owner. The workmanship is always top notch. The fellas offer great customer service (always willing to listen and work through the situation). And yes, they are always looking for other potential problems. Sometimes the newly uncovered issue requires immediate attention and sometimes they are managing my expectations (and budget) for future issues. I appreciate the uncovering of potential issues. It is far easier to handle the problem while Ben's care versus needing a tow.
— David F., Saint Johns, FL
It's very hard to find an "honest" mechanic these days. They aren't "pushy" and don't try to get you to buy services you don't need like many other shops and dealerships. Recently, I had two, very positive experiences with Tuffy's service. My car was leaking oil so I took my car to Tuffy and they found that the last technician (not at Tuffy's) that changed my oil did not tighten my cap. No charge for the service. The second time, I had purchased some tires from another store and they recommended that I have an alignment - however their price was very high. I took my car to Tuffy's to get a second opinion and they showed me the diagnostic results from my alignment. The test was well within the manufacturer's recommendation therefore I didn't need to even have an alignment! Again, no charge for the service. If you're looking for a honest mechanic that can provide quality service, then I would highly recommend Tuffy Auto.
— Tae J., Saint Johns, FL
I have been taking my cars to Justin, Ben, and the team at Tuffy for a couple years now and can say they are hands down the best automotive repair shop in Jacksonville. They have always provided fair prices, fast service, diagnose any mechanical issues correctly the first time, and never try up selling unnecessary services. If you are dissatisfied with another shop in town, you should definitely try Tuffy.
— Dylan L., Saint Johns, FL
I just wanted to thank all of you for your work on my H3!!! It's running absolutely perfect now!!! Thank you for always answering all my questions and for your sincere and dedicated customer service! I am always extremely satisfied with all the work that you do.... especially this last visit needing so much work done!!! Quality work and a very reasonable price for a whole new engine!!! Ya'll are awesome!!! Thank you so so much!!!
— Sherry R., St. Johns, FL
Started going here because of a coupon special and now have our Ford Focus being service here regularly. Everyone is great. Very upfront on what needs to get done. No worries about them pulling a fast one on you. Rare to find an auto place you can fully trust. Thanks!!!
— Robert I., Davis, FL
I take my children's vehicle to the Tuffy Auto Service in Julington Creek as well as my brother's vehicle and I can honestly say that my family has been very pleased with the service received there. They have always been honest in servicing our vehicles and their prices were very reasonable. On more then one occasion they have gone above and beyond their services in serving our vehicles. My kids are teenage drivers and I trust taking their vehicle to them and I 'm not that trusting when it has come to auto repair shops.
— Maribel P., St. John's, FL
I can't thank Frank and the people at Tuffy enough for going that extra mile to fix a difficult mechanical problem and make sure I was pleased. Thanks again!
— Alan L., St. Johns, FL
Thanks Frank and Gina, your service was great. I appreciate your honest and fair pricing.
— Daniel S., St.Johns, FL
Thank you (Justin) or the induction cleaning. The car is so peppy, I can't believe its the same car. Great work.
— Diana ., St. Johns,, FL
Had my car in Saturday. Very impressed with the outstanding service and great atmosphere ! By the way...the car runs better than ever ! Thanks Frank, Brian and crew for all you did.
— Jenny R., St Johns, FL
Frank and Brian were helpful, knowledgeable and fairly priced for top quality service. I have been delighted with the trust worty service provided here. (Mar. 2012)
— Maggie R., St. Augustine, FL
These guys are great. I arrived right after closing with burned out brake lights. Not one, but 3 guys stayed after to make sure all my brake lights were working. Amazing customer service!
— Lisa H., St. Johns, FL