Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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My wife and I spend three to five months in Florida every winter and finding reliable and honest Auto Service is somewhat difficult. I have been dealing with the Tuffy's on Racetrack Road in St Johns County for approximately 3 years. I would and have recommended them to other part-time residents. I found out today that they had recently changed hands but a familiar face is still employed there and he was the person who first gained my trust. I met the new owner and he seems like a genuine individual.

— Gary W., Saint Johns/Florida, FL


I'd give them 6 stars if I could. These guys are always friendly and willing to shoot you straight. I have all 5 of my vehicles serviced by them and will continue to do so. I like that they are honest and even when I watch Ben's service writers interact with other customers, they don't pressure them into unnecessary repairs or costs. They are informative and suggestive when necessary, but listen to their customers. I've recommended them to all of my friends in the area. Great group of guys!

— Matt B., St. Johns, FL


I have been taking my car to Tuffy for 12 years, and the quality of the work has always been excellent!The staff always goes above and beyond and are always great about taking care of any problems that I have with my car while being on the lookout for any potential problems that may arise. They’re always up front with the costs and always mindful the situations when I have to be more budget conscious. I wouldn’t think about taking my car anywhere else because every time I go to Tuffy, I know that my car is in great hands!

— Neal M., St. Johns, FL


I have been bringing my vehicles to Tuffy for the past 6 years. Justin, Ben and all the staff have always been great to work with. Always reasonable, priced fairly and always addresses my concerns fully. A great group of guys that back up their work and provide excellent customer service.

— Diane N., Saint Augustine, FL


As a widow who knows zip about maintining a car, I have relied on Justin and the team to keep me safe while running up and down 95 from Palm Coast where I live to St. Johns where my daughter is. They have stayed late to finish a repair so I could get back home, worked with me to break a needed repair into smaller parts that I could afford, and always with a smile, lots of patience and an explanation of what needed to be done and why. I can count on them. In this day and age, that's huge!!

— Judy L., Palm Coast, FL


Great experience!!+++++

— kelly G., St Johns, FL


*Excellent customer service, very friendly, family environment. *Staff is very knowledgeable and trained in all types of vehicle repairs. *Reasonable prices, shuttle service, and quality parts and labor.

— Paul D., St. Johns, FL


The team fixed my tire when I was on call 2 different times. They are my heros

— Susan O., Saint Johns, FL


The guys at Tuffy’s always are friendly and professional and work to get you and your vehicle safely on the road!!

— Gina L., St. John’s , FL


I have been a customer of Tuffy’s for over 10 years. They have consistently the best service and the best customer service around. They are upfront and communicate every detail of your car servicing. They worked with me on an older car helping to decide what was smart financially as well. They have serviced multiple cars for us. Highly recommend!!

— Katie O., Saint Johns, FL


Tuffy’s On Race Track Road is our go-to automotive center and has been since they opened! The staff is awesome, professional and definitely customer service focused! They are also very accommodating and complete any service needed in a very timely manner. Would recommend Tuffy to anyone needing service on their vehicle.

— Tom W., Saint John’s , FL


I’ve been taking my cars here to Tuffy’s, St. Johns, since moving to the area six years ago. As a retired military aircraft technician I was trained to do my job by adhering to high moral principles and professional standards. So it’s no surprise that I expect repair technicians working on my family’s vehicles to perform work in a similar fashion. Justin and his team impressed me from day one. I had tried other repair shops, but was unsatisfied by their work. But here at Tuffy’s, this shop was different. When you sit in their waiting room and observe, it’s easy to recognize that they treat everyone who comes through the door as valued customers. You see they are able to communicate effectively and put patrons at ease about the diagnosis and repair suggestions they are given. In addition, the quality of the work Justin and his team have performed on my vehicles has been exceptional. They helped me to improve a severe tire wear issue and were instrumental in recommending suspension modifications that I could do myself to make it better. After, they were eager to assist in performing the additional, and more tedious, wheel alignment adjustments necessary, all of which achieved positive results. Other shops are reluctant to offer or devote that kind of time and effort. Because I feel it is important to choose a shop with well trained technicians and superior customer service to work on my car I will continue to do business with the people here at Tuffy’s St. Johns.

— Bill W., Saint Johns, FL


I moved here from NY and had no idea where to take my car for service. Based on reviews i decided to give them a shot. Since the first time I brought my vehicle to Tuffys they have been honest about the repairs. I had taken my Honda to get brakes in Jax Beach, but heard a noise coming from one of the wheels. I took it to Tuffys for an oil change and asked one of the guys to check it out for me. Turns out the brake shop left an old piece that should have been changed when my brakes were replaced. They fixed it for me no charge. I take all my cars there for repairs and referred my daughter to go there as well. Justin, Brian all the guys there are helpful, knowledgeable, and pleasant!!

— Andy A., Ponte Vedra, FL


I have been doing business with Tuffy's for many years. I find them to be honest, dependable and fairly priced. Justin, Brian and the rest of the crew put the customer first. They properly raise issues they find during the inspection but don’t just find things to sell you. I have come to trust them as my auto shop and take all our cars there, even the new ones. I can recommend them highly to anyone looking for a place to service their car or truck.

— Chuck F., St Johns, FL


We have been using the Tuffy on Racetrack for over 5 years. Ben and his team are top-notch. We consistently receive great service and they truly work with you based on what you need. In a rare case where something needs to be revisited, they have more than stood behind their work. Fair, knowledgeable, convenient, and professional. I would certainly recommend them for all your regular vehicle service and repair needs!

— Jonathan M., Saint Johns, FL


I have a 2006 Mazda Tribute that Tuffy has been servicing since I purchased the car brand new. I currently have 210,000 miles on the car and she runs like the first day I purchased the car thanks to Brian, Justin and the rest of the mechanics at the St Johns Tuffy servicing the car properly and when brakes, etc., needed replacement they would tell me what needed to be done. All of our other vehicles (wife) also only go to Tuffy’s, they are the best.

— Mike C., St johns, FL


Dropped my car off at 5PM due to my steering wheel shaking while driving. Planned to leave it overnight to be looked at in the morning. By 5:22, my phone rang advising me I had one tire completely worn on the inside. I wasn’t charged for to put the car on the rack for inspection. Beach Blvd has very friendly service and a nice clean location. This is the second time dealing them and will continue to do so as long as this poor car lasts.

— Andrea D., Jacksonville , FL


I have been talking all my vehicles to Tuffy shortly after Ben became the owner. The workmanship is always top notch. The fellas offer great customer service (always willing to listen and work through the situation). And yes, they are always looking for other potential problems. Sometimes the newly uncovered issue requires immediate attention and sometimes they are managing my expectations (and budget) for future issues. I appreciate the uncovering of potential issues. It is far easier to handle the problem while Ben's care versus needing a tow.

— David F., Saint Johns, FL


It's very hard to find an "honest" mechanic these days. They aren't "pushy" and don't try to get you to buy services you don't need like many other shops and dealerships. Recently, I had two, very positive experiences with Tuffy's service. My car was leaking oil so I took my car to Tuffy and they found that the last technician (not at Tuffy's) that changed my oil did not tighten my cap. No charge for the service. The second time, I had purchased some tires from another store and they recommended that I have an alignment - however their price was very high. I took my car to Tuffy's to get a second opinion and they showed me the diagnostic results from my alignment. The test was well within the manufacturer's recommendation therefore I didn't need to even have an alignment! Again, no charge for the service. If you're looking for a honest mechanic that can provide quality service, then I would highly recommend Tuffy Auto.

— Tae J., Saint Johns, FL


I have been taking my cars to Justin, Ben, and the team at Tuffy for a couple years now and can say they are hands down the best automotive repair shop in Jacksonville. They have always provided fair prices, fast service, diagnose any mechanical issues correctly the first time, and never try up selling unnecessary services. If you are dissatisfied with another shop in town, you should definitely try Tuffy.

— Dylan L., Saint Johns, FL


I just wanted to thank all of you for your work on my H3!!! It's running absolutely perfect now!!! Thank you for always answering all my questions and for your sincere and dedicated customer service! I am always extremely satisfied with all the work that you do.... especially this last visit needing so much work done!!! Quality work and a very reasonable price for a whole new engine!!! Ya'll are awesome!!! Thank you so so much!!!

— Sherry R., St. Johns, FL


Started going here because of a coupon special and now have our Ford Focus being service here regularly. Everyone is great. Very upfront on what needs to get done. No worries about them pulling a fast one on you. Rare to find an auto place you can fully trust. Thanks!!!

— Robert I., Davis, FL


I take my children's vehicle to the Tuffy Auto Service in Julington Creek as well as my brother's vehicle and I can honestly say that my family has been very pleased with the service received there. They have always been honest in servicing our vehicles and their prices were very reasonable. On more then one occasion they have gone above and beyond their services in serving our vehicles. My kids are teenage drivers and I trust taking their vehicle to them and I 'm not that trusting when it has come to auto repair shops.

— Maribel P., St. John's, FL


I can't thank Frank and the people at Tuffy enough for going that extra mile to fix a difficult mechanical problem and make sure I was pleased. Thanks again!

— Alan L., St. Johns, FL


Thanks Frank and Gina, your service was great. I appreciate your honest and fair pricing.

— Daniel S., St.Johns, FL


Thank you (Justin) or the induction cleaning. The car is so peppy, I can't believe its the same car. Great work.

— Diana ., St. Johns,, FL


Had my car in Saturday. Very impressed with the outstanding service and great atmosphere ! By the way...the car runs better than ever ! Thanks Frank, Brian and crew for all you did.

— Jenny R., St Johns, FL


Frank and Brian were helpful, knowledgeable and fairly priced for top quality service. I have been delighted with the trust worty service provided here. (Mar. 2012)

— Maggie R., St. Augustine, FL


These guys are great. I arrived right after closing with burned out brake lights. Not one, but 3 guys stayed after to make sure all my brake lights were working. Amazing customer service!

— Lisa H., St. Johns, FL

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