Always fair. Always knowledgeable Never had to bring anything back always done right the first time
Feb 10, 2021 – Ponte vedra, FL
I have had my car repaired at Tuffy for tire replacement and a cooling issue on separate occasions. They are extremely efficient and knowledgable. The pricing is very fair and they let me know the exact cost up front. It's nice to find an ethical automotive repair facility with such high standards.
Feb 03, 2021 – JACKSONVILLE, FL
I cant recommend them enough! The other day I had to take my Taurus into the Fruit Cove location for a diagnosis on the first day of a week-long trip to the NW. I received a thorough report and Baca went above and beyond to make sure I got every detail I needed. I needed quite a bit of information since I was starting a big trip but he seemed to understand and did everything he could help. They were able to get my car finished by the end of the day he told me the technician, Bob, had dropped whatever he could prioritize mine. While Ive been staying in FL Ive been to a few auto places for various things but have never gotten such exemplary customer service (so good that I wanted to write a review and personally name the people who helped me to give them credit). They were respectful, understood that I was in a bind, and got me back on track. Ive driven about 1000 miles since the repair and havent had any issues.
Oct 26, 2020 – Fruit Cove, FL
First time customer! Very friendly, prompt and professional...all while very busy. Seems like a very trusted place. I noticed the walls were covered with many local and Tuffy Co. awards for this location. We'll be back!
Sep 29, 2020 – Jacksonville, FL
Brought our car in for several maintenance and repair items, including full set of tires. Sometime during the tire install the TPMS system was not functioning properly and/or being finicky about recognizing a rebuilt/replaced module. The guys worked really hard to get it resolved but were not able to get it done by the time I needed the car back. Brian, who took over the job of advisor half way through the work, acted quickly and made a few decisions that made a bad situation turn out well. When all was said and done, the guys even delivered the car to my wife rather than having her figure out how to go pickup the car with 3 kids. Top notch service! Weve been taking all of our vehicles here for everything for the past 2 years and have almost 100% happiness with everyone there. Landrover, BMW, mini, Toyota, jeep, doesnt matter what we throw at them, they can do it. Please keep it up, its so hard to find a shop that is polite, professional, and willing to go the extra mile.
Sep 08, 2020 – St Johns, FL
Highly recommend Tuffy. I have brought my cars to Tuffy over the past few years and always got excellent service. Today I needed service asap and they went above and beyond to have it done timely. I am very appreciative of their services. Very professional and will be returning to them in the future.
Sep 03, 2020 – St Johns , FL
Spent a fun day with the gang at Tuffy's. Had to replace a part that was making noise. After several attempts to solve the problem, and replacing things that turned out not to be the problem, The guys there made it right and treated me with the respect you would want from your service techs. Even got me a rental car because it took them longer than amagined to solve the mystery. I will always take my car to Tuffy's, there is no question that they will make sure you are well taken care of. I now consider them as my friends, because other places would have replaced parts and charged you for them, even if you didnt need them, not Tuffy's They have my respect, and graditude. Thanks guys, you are Awesome.
Jun 17, 2020 – Neely, FL
I bring both of our vehicles to Tuffy's for any repair work we need done. The prices are fair and the service is excellent. I once needed a full transmission replacement and they worked me into the schedule the same day. Very reliable - Highly recommend
Jun 10, 2020 – Saint Johns, FL
We had a lot of work done to restore a high mileage 2008 Suburban, including shocks, rocker arms, power steering, differential, exhaust, etc. Kyle worked with us to arrange a quality repair that was affordable. When we had to follow up due to a manufacturer issue with a replacement part, the team at Tuffy worked with us until the repair was right. We now anticipate another 50,000 miles of use without anything major to repair. Excellent customer service and a strong commitment to getting the work right. Tuffy is well worth the expense, and they go the extra mile.
Jun 09, 2020 – St Johns, FL
Continually providing excellent service! Just the other day Kyle went out of his way to assist me with my hood latch. After I returned thinking that Tuffy had broken my hood latch during a serving, Kyle was determined to make things right. Later it was evident that Tuffy was not at fault, Kyle and other service partners were extremely helpful and gracious.. I will not take my Honda Odyssey anywhere else!
Jun 09, 2020 – Ponte Vedra, FL