Back to all

St. Johns Customer Detective Work

April 11, 2014



One might say the most challenging part of being an automotive service technician at Tuffy St. Johns in St. Johns Florida is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we'll call Customer Detective Work – that is helping your St. Johns Florida technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Tuffy St. Johns and your car is making a funny sound.

  • Q: Where's the sound?
  • A: Around the right front wheel.

  • Q: What kind of sound?
  • A: Kind of a clunk, clunk sound.

  • Q: When do you hear the sound?
  • A: When I turn and accelerate.

  • Q: Right and left? Forwards and back?…

Do you see where we're going? You're gathering additional information to help your St. Johns Florida technician know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise".

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying "it's leaking", tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like 'the car is stalling or sputtering' are often very hard to diagnose because they're intermittent. They may not happen every time you drive and usually aren't happening when you actually bring the car in. So, it is a big help for you to describe what's happening in as much detail as possible.

Your St. Johns Florida technician at Tuffy St. Johns will need to be able to duplicate the problem if possible so he needs to know details, like 'it stalls after it's been driven for about 20 minutes and I go over 50 miles an hour'.

If the tech can experience the problem personally, he's better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

Need Service?

Request a Quote

More articles from Tuffy St. Johns

Drivers that "T" Us Off (Bad Driving Practices)

October 17, 2021

We've all seen drivers who do things thatlet's be frankreally irritate us. They're inconsiderate, can put people in danger and make the road a much less friendly place. They really "T" us off. These are the bad drivers who fit their description to a "T." The Tailgater. You've seen this terr... More

Steer Me Right! (Failing Power Steering Hose)

October 10, 2021

Most drivers love how easy it is to turn their vehicles, and they have power steering to thank. Engineers have figured out a way to take some of your engine's power to help you turn. Without it, steering can be quite a chore. New power systems are electric, but there are still plenty of the old... More

The Truth about Tire Pressure (Tire Inflation)

October 3, 2021

Most light vehicles (under 10,000 pounds/4,500 kg) in North America sold from 2008 model year on have a feature that many people are confused about. It's the tire pressure monitoring system (TPMS). You may have some experience with it yourself if you own a newer vehicle. Vehicles with TPMS hav... More